KOYA

1. What is the Shipping policy?

At A.projeKt, we offer chargeable shipping across India through our reliable delivery partners. Shipping durations may vary based on order size, typically ranging between 21 to 28 days. While we strive to ensure timely deliveries, factors beyond our control might cause occasional delays. As soon as your package is shipped, you'll receive an email containing your tracking details. For international orders, please place an order on whatsapp +919414007777

2. What is the Cancellation & Return Policy?

We adhere to a strict no-cancellation policy. Once an order is placed and confirmed, cancellations won't be possible. Each garment is uniquely crafted upon order, so we can't accommodate exchanges or returns, except for sizing or alteration issues. If you encounter such issues (excluding sale orders), contact us at aprojektwork@gmail.com within 48 hours of receiving the product. Our team will guide you through the alteration process. Should you need to return an item due to alteration concerns, please do so within 7 days from raising the issue. While you're responsible for couriering the return, we'll take care of the delivery. In case your order arrives damaged, email us at aprojektwork@gmail.com with a photo and video showcasing the damage, along with the product code, within 48 hours of delivery.

3. Why is the bandhej print different from the photo?

Bandhani, a splendid textile art from Rajasthan, involves tying and dyeing fabric to create diverse patterns. Since all our bandhej pieces are hand-tied and dyed, each one is unique. As a result, achieving the exact print, placement, direction, and design as shown in photos is not possible. 

4. Fabric is not what i had expected

Please remember that Bandhej & Lehariya are pure fabric 35gms & 28 gms & Shibbori is hand done with tie-dye colors, whereas the slip is a poly fabric with mill-dyed colors. This natural difference may result in slight inconsistencies in color, texture, or pattern. Please accept these minor variations as a testament to the unique, handcrafted nature of your outfit.

5. Why is the colour of my garment different from the photo?

Minor variations in color from the product image are possible. Sometimes, cameras and computer monitors can't perfectly replicate the human eye's perspective. Lighting during photography can also contribute to slight differences. While we aim for accuracy, some variance is inevitable.

6. Why is the Colour bleeding from my outfit?

Due to the intricate hand tie & dye process, some color bleeding can occur when exposed to moisture and sweat, which is a characteristic of this unique craftsmanship. We use colour fasteners in bright colours but they still tend to bleed. While we've taken steps to minimize this, it's an inherent aspect of the handcrafted nature and should not be seen as an imperfection. Since this is the nature of the craft, we won't be able to do exchanges or returns based on the color bleeding.

7. Advance payment terms and conditions

In the event that an advance payment is received for a made-to-order garment and the customer refuses to accept delivery while failing to fulfill the subsequent payment obligation, the advance amount will not be forfeited nor will a credit note be issued. The garment will be delivered to the customer only upon receiving full payment.

8. What happens if I don’t accept my Partial COD order?

If a COD order is not accepted despite multiple delivery attempts, it gets marked as Return to Origin (RTO) and sent back to us. In such cases, any advance payment made (if applicable) will be forfeited to cover handling and shipping costs.

If you still wish to purchase the item, you will need to place a new order with full prepayment before we can process it again. COD will not be available for reorders of RTO shipments.

9. I have fabric related allergies. Can I test the fabric before purchasing?

Yes, absolutely! If you have fabric sensitivities or allergies, please reach out to us before placing an order on +919414007777. We're happy to send you a small swatch of the fabric so you can test it beforehand and shop with confidence.

10. How to get a garment customised as per a different size or colour?

We're thrilled to create a garment tailored to your color preference and specific measurements. Custom measurements would incur an additional charge. To initiate the customization process, send us an email at aprojektwork@gmail.com or message us on WhatsApp at +919414007777. Don't forget to attach a screenshot of the desired garment.

11. How to take care of the garments?

All  our pieces are hand-dyed with care and crafted using artisanal processes.
To preserve its colour, texture, and finish, we recommend dry clean and steam press only.

Please avoid machine or hand washing, as we are unable to take responsibility for any damage or alteration caused by washing.
For best results, entrust your garment to a reliable, experienced dry cleaner who understands delicate, hand-dyed fabrics.

Subtle variations in colour are a natural part of the process and celebrate the individuality of your garment.